Delivery & Returns T&C's
Once we have received your order and payment, we will start to process your order straight away if its in business hours out of business house will be fulfilled next working day. You will receive an email confirming that we have received your order.
We work on next day delivery or 48 hours with some delivery companies so once you have placed an order it will be dispatched the same day or the next day depending on the time the order was placed. Once your order is dispatched it is acceptance of your order by us. If you wish to cancel your order after it has been dispatched, you will be charged for collection.
Delivery is free anywhere in the UK mainland on all orders £50 and over, on orders between £0-£49.99 delivery is just £4.95.
Northern Ireland is £7.95 delivery this includes area surcharge.
Furniture will have a delivery charge of £30.
1 hour delivery slots available on items delivered by DPD so no need to stay in all day and 2 hour slots for MyHermes.
PLEASE NOTE: Unfortunately due to our carriers we cannot deliver to a BFPO address and the UK Channel Islands, Isle if Man & Europe (all areas), Scottish Highlands and Islands post codes: AB13-14, AB30-39, AB41-45, AB51-56, IM, IV4-9, IV10-14, IV16-18, IV20-28, IV30-32, IV36, IV40-56HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, TR21-25 and ZE, if you are unsure, please phone our shop on 07188929551, oe email email@example.com before buying.
Most items are delivered by Royal Mail, DPD and Myhermes, on the morning your delivery is due you will receive an email or text (depending which you prefer and which company is delivering) to let you know time of delivery within 1-2 hours. If this isn't a convenient time then you can use the text or email to arrange a different delivery date.
Where ever we can, we will send smaller items 1st Class with the Royal Mail but bulky items will be sent with My Hermes with 1-2 days delivery or DPD and this way can be tracked.
Orders placed before 12pm Monday to Thursday are delivered next day (orders placed Friday to Sunday will be delivered on Tuesday with exception to bank holidays when delivery will be on the Wednesday).
If you are unavailable when they try to deliver your order, they will try again to deliver next working day, again emailing or texting a 1 hour window. If you should refuse delivery of the goods, or are not available to accept the delivery on both delivery attempts, then we will contact you to arrange another delivery date if this delivery is also missed, or you decide you no longer require the order then you will be required to cover any extra costs incurred.
Please note we advise you to check your delivery and to keep any packaging, including the box, until you are satisfied with the product.
A change of mind.....
If within 14 days you have changed your mind about your purchase, we ask that you send it back to us unopened, unused and in its original packaging and with tags same as it arrived to you.
We suggest, for you're own protection you use 1st class registered post or Myhemes when sending back items the cost to return is on the customer.
We take no responsibility for items sent back to us until we have received them.
Please send to:
97 Mary Street
If you are unable to arrange the collection and safe return of you're item then our service department may be able to arrange it for you. There is a minimum charge for this service of £15. If more than 1 box is being collected then there will be a surcharge of £5 per box.
In order for us to process your return as quickly an efficiently as possible, please contact us at firstname.lastname@example.org
If within 28 days of purchase, your product develops a manufacturing fault, where we can, we will send out replacement parts. If this is not feasible we will replace or refund the items.
Before any refund can be processed our service centre will need to make sure there is a fault, quite often the quickest way to confirm there is a fault, is to take a photo of the product and fault area and email it to use: email@example.com
Then the faulty item will be collected at the expense of Tinytots Store. If upon inspection, at the service centre, the product does not have a manufacturing fault the item will be sent back to the consumer with a minimum service charge of £15.
After 28 days.
If after 28 days and within the products guarantee period, the products develop a manufacturing fault, we will collect and repair the item. If this is not possible than we will replace the item. If a repair or replacement is not possible then we will credit or refund the item.
Note: All items being collected must be adequately packaged, preferably in the original boxes.