Ordering
Once we have received your order and payment, we will start to process your order straight away if its in business hours, out of business hours will be fulfilled next working day. You will receive an email confirming that we have received your order.
We work on next day delivery or 48 hours with some delivery companies so once you have placed an order it will be dispatched the same day or the next day depending on the time the order was placed. Once your order is dispatched it is acceptance of your order by us. If you wish to cancel your order after it has been dispatched, you will be charged for collection.
Delivery
Delivery is free anywhere in the UK mainland on all orders £50 and over, on orders between £0-£49.99 delivery is just £3.95.
Delivery to Northern Ireland is £9.95 2-3 working days delivery.
Jane items - are all shipped by them, order through us and they ship it
We do not ship outside of the UK on our website but we can on ebay https://www.ebay.co.uk/str/tinytotsstoreltd
1-2 hour delivery slots available on items delivered with DPD so no need to stay in all day.
Furniture comes to you direct from the supplier please allow 3-5 working days for delivery.
PLEASE NOTE: Unfortunately due to our carriers we cannot deliver to a BFPO address and the UK Channel Islands, Isle if Man & Europe (all areas), Scottish Highlands and Islands post codes: AB13-14, AB30-39, AB41-45, AB51-56, IM, IV4-9, IV10-14, IV16-18, IV20-28, IV30-32, IV36, IV40-56HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, TR21-25 and ZE, if you are unsure, please phone our shop on 07811929551, or email tinytotsstoreltd@gmail.com before buying.
Our items are delivered by Royal Mail and DPD on the morning your delivery is due you will receive an email or text (depending which you prefer and which company is delivering) to let you know time of delivery within 1-2 hours. If this isn't a convenient time then you can use the text or email to arrange a different delivery date.
Where ever we can, we will send smaller items 1st Class with the Royal Mail but bulky items will be sent with DPD and this way it can be tracked.
Orders placed before 1.30pm Monday to Thursday are delivered next day (orders placed Friday to Sunday will be delivered on Tuesday with exception to bank holidays when delivery will be on the Wednesday).
If you are unavailable when they try to deliver your order, they will try again to deliver next working day, again emailing or texting a 1 hour window. If you should refuse delivery of the goods, or are not available to accept the delivery on both delivery attempts, then we will contact you to arrange another delivery date if this delivery is also missed, or you decide you no longer require the order then you will be required to cover any extra costs incurred.
Please note we advise you to check your delivery and to keep any packaging, including the box, until you are satisfied with the product.
Returns
Returns:
If you would like to return an item because you have changed your mind then please email tinytotsstoreltd@gmail.com or call for instructions. The Item(s) must be returned to us within 14 days of receipt. Please note, to be eligible for a refund the item(s) must be returned in their original packaging, unused and in a saleable condition.
If you (the buyer) are returning an order/item because you have changed your mind, then you will also be responsible for any actual return shipping charges. We can arrange for a third-party collection of your order. If we arrange the collection on your behalf the return shipping charges will be deducted from your total refund amount. The cost of return shipping will vary depending on the product, certain products may incur higher shipping charges due to the size and weight of their packaging.
We cannot accept responsibility for any goods that are lost or damaged during transit, therefore we strongly recommend that goods are returned to us with parcel protection insurance that covers the full cost of the item(s).
Please send to:
Tinytots Store
97 Mary Street
Scunthorpe
North Lincolnshire
DN15 6LB
In order for us to process your return as quickly an efficiently as possible, please contact us at tinytotsstoreltd@gmail.com
Faulty products
If within 28 days of purchase, your product develops a manufacturing fault, where we can, we will send out replacement parts. If this is not feasible we will replace or refund the items.
Before any refund can be processed our service centre will need to make sure there is a fault, quite often the quickest way to confirm there is a fault, is to take a photo of the product and fault area and email it to use: tinytotsstoreltd@gmail.com
Then the faulty item will be collected at the expense of Tinytots Store. If upon inspection, at the service centre, the product does not have a manufacturing fault the item will be sent back to the consumer with a minimum service charge of £15.
After 28 days.
If after 28 days and within the products guarantee period, the products develop a manufacturing fault, we will collect and repair the item. If this is not possible than we will replace the item. If a repair or replacement is not possible then we will credit or refund the item.
Note: All items being collected must be adequately packaged, preferably in the original boxes.
